Warranty Information

There may come a time when your device(s) is not functioning properly and may require warranty service.

Please read the User Manual for your device. Failure to read and follow these instructions may void the device warranty.

ChaletMFG provides the following Warranty for each device:

Kraken:

This device comes with a Limited Lifetime Warranty. Only the device’s electronic components are covered under warranty. Fit and finish is not covered under warranty. Improper use of the device will immediately void the warranty.

In addition, the following conditions will void the warranty:

  • Tampering with or removing electronic components
  • Tampering with or removing any of the protective coating(s)
  • Introducing foreign objects into the device
  • Disassembling all or part of the device.
  • Breaking/destruction of internal parts of the device
  • Using an atomizer less than 0.2Ω and/or results in circuit board components “blowing”

Berserker:
This device comes with a Limited Lifetime Warranty. Only the device’s electronic components and LiPo battery are covered under the warranty (see LiPo battery care & warranty). Fit and finish is not covered under warranty. Improper use of the device will immediately void the warranty.

In addition, the following conditions will void the warranty:

  • Tampering with or removing electronic components
  • Tampering with or removing any of the protective coating(s)
  • Introducing foreign objects into the device
  • Disassembling all or part of the device.
  • Breaking/destruction of internal parts of the device
  • Using an atomizer less than 0.15Ω and/or results in circuit board components “blowing”

Phalanx DNA:

This device comes with a 1-year warranty on Evolv DNA board & water-resistance, screen, and Limited Lifetime Warranty on the LiPo battery (see LiPo battery care & warranty). Fit and finish is not covered under warranty. Improper use of the device will immediately void the warranty.

In addition, the following conditions will void the warranty:

  • Tampering with or removing any component, including the battery
  • Tampering with or removing any of the protective coatings
  • Introducing foreign objects into the device
  • Disassembling all or part of the device other than the battery door
  • Breaking/destruction of internal parts of the device
  • Changing any settings in eScribe under the Manufactures Settings Tab

LiPo Battery Care & Warranty:

LiPo batteries require special care and attention. Failure to maintain proper care may result in catastrophic failure and “vent with flame.” Regularly inspect the battery. Look for signs of damage, denting, puffy or swollen sides. Gently press on the flat side of the battery with a finger (not fingernail). The battery should feel firm to the touch. If the battery feels swollen, squishy or puffy, discontinue use and contact Chalet Manufacturing immediately for warranty service.

Take special care when installing or removing the battery from the Berserker housing and/or charger. DO NOT disconnect the battery by pulling or yanking on the wires. The battery should ALWAYS be disconnected by firmly grasping the connectors and separating smoothly. Follow the same safety when reconnecting the battery.

Carefully monitor the temperature of the battery. At any time, if the battery is hot to the touch, carefully remove the battery from the enclosure or charger and allow to rest. If the battery continues to increase in temperature even when disconnected, set the battery outside in a well ventilated area until the battery cools. If this condition occurs, contact Chalet Manufacturing immediately for warranty service.
LiPo batteries are very sensitive to extreme temperatures. Increasing the battery’s temperature (by leaving the device in a vehicle on a hot day, as an example) will increase volatility and make it unstable. Do not allow the battery to get too hot. Conversely, temperatures below 35 degrees may cause the chemistry in the batteries to degrade. Protect the battery from being overheated or over chilled.
Protect the battery from damage. Do not dent, bend, or poke a LiPo battery. Frequently inspect for physical damage and discontinue use if damaged. Do not poke holes in the battery to discharge it. Flames and/or explosions (“vent with flame”) may occur if the battery is damaged.

When charging, carefully monitor the battery for any deformity (swelling, puffing, etc.) and it’s temperature. If any or all of these are observed, quickly and carefully disconnect it and contact Chalet Manufacturing immediately for warranty service.
When properly cared for, your LiPo battery should last for a long time. Further questions or concerns about safety or battery conditions, please contact Chalet Manufacturing.

Chalet Manufacturing uses high quality LiPo batteries which come with a Limited Lifetime Warranty.

During the first year, any and all replacement batteries are free of charge. After that, batteries can be replaced at 30% off the retail price at time of service. Please note all warranty service claims will ONLY be conducted once we receive and inspect the LiPo battery. IF WE RECEIVE NO BATTERY, NO WARRANTY SERVICE WILL BE GIVEN. When sending your LiPo battery in for service, please send the device as well. We offer free inspection and service to ensure the entire device functions properly before being returned to the user.

Warranty Void: Our devices have a “parasitic draw” and although minimal, will continue to draw power from the battery even when not in use. Therefore, when “Low Voltage” Protection” occurs, the battery should IMMEDIATELY be removed and recharged. If a warranty claim is received for any battery not accepting a charge, our tests will determine if the battery has been over-drained or improperly discharged. If found, the warranty is void and WILL NOT be honored, no exceptions.

To submit a Warranty Claim, click
HERE to access the form. Failure to complete the form in its entirety will result in warranty service not being performed and/or the device will not be returned. Any device received without this document WILL NOT be serviced. So again, please complete the form and send WITH your device.

***Warranty Shipping Costs - please see the Warranty Service Request Form for all info***